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Tuesday, 29 June 2010 03:24

Frequently Asked Questions

 

We know how much time and money you are investing in your vacation, and we know you will have questions. To save you time and, hopefully, help you in your planning process, we have tried to anticipate and provide answers to the most frequently asked questions we hear in our office:


Do I need to check in at the office?
For your convenience you will check in directly to your vacation home! All your paperwork is done upfront when reserving. When all monies have been received, we will send you your access codes required to gain entry into your home.  These codes will access the door keypad or lockbox at your home, to obtain your key.  They may also, if necessary, include security gate codes, if your home is located in a gated community.  Once you have received these codes, simply obtain driving directions to your home via MapQuest or Google Maps.


What time is check in?

The regular check in time is 4:00pm, Eastern Time. An early arrival can only be arranged if the home does not have another guest’s departure scheduled. This option is only available within 7 days of arrival, but must be arranged in advance and can not be added on the day of arrival.


What time is check out and what should I do upon check out?

Please remember that check out time is no later than 10:00 a.m. unless prior arrangements have been made with our office (407-787-4026). Make sure to check you have packed all your personal belongings. The management cannot be held responsible for any items left behind.  The house keeping staff will arrive shortly after 10:00am to perform a routine inventory and home inspection of the house, so please be sure to report any damages or breakages during your stay prior to your departure to eliminate any claim on your security deposit.  Please remember to close and lock all windows and lock the front door. Make sure you return the house key to the lock box to avoid unnecessary charges to the security deposit, and have a safe trip home. 


Is there a cleaning fee?

There is a cleaning fee for 4 days or less. The amount will vary on the size of the home and can be found on your terms & conditions.


Is there a minimum stay required?

No there is no minimum stay, but a cleaning fee will be applied.


Is there daily housekeeping?

Your rental fee includes one clean which is performed upon your departure unless stated otherwise in your rental agreement. Our office must be notified, (407 787 4026) if additional cleaning is required. Rates & availability will be issued on contact. A minimum of 24 hour notice is required to provide this service.



What happens if personal belongings are left behind?

The management cannot be held responsible for personal items left in the homes once you have checked out and left the area.  If you should leave something behind, and contact us within the first week after you’ve checked out, we will be happy to ship the items to you.  However, you would be responsible for the cost of shipping.  If the item is not claimed within the first week, unfortunately, we must dispose of said item.



Are pets allowed?

Although we at Active Vacation Homes are pet lovers, it is with regret that we do not allow pets in any of our vacation homes.


Are the houses fully equipped?

Whilst each home is furnished to the owners taste, all come fully equipped, with washer, dryer, iron & board, hairdryers, linens, towels to cover maximum occupancy for the home, TV’s, some with games rooms and playstation, some have spas, all villas have pools and all come with a fully kitted out kitchen.

You will have a starter pack of:- new toilet roll and soap in each bathroom, and dishwasher soap. You will need to bring food, drink, toiletries, trash bags and liquid detergents enough to carry you through your vacation.

We do not leave any chemicals in the home.


Where do I get supplies from?

There are retailers only minutes from each holiday home for your comfort. We provide a very informative Visitors guide in each Vacation Home, showing locations, and directions to all amenities.


Is smoking permitted?

Sorry all vacation homes are non smoking homes, smoking is only permitted outside.


How many people can stay in the home?

There is a maximum occupancy notice in each home it will state “Sleeps up to _ “ this is the number of people allowed to stay in the home, and by state law occupancy must not exceed this. Maximum occupancy includes infants & children.

The following outlines the maximum occupancy for each home:-

  • 2 Bedroom sleeps maximum of 6

  • 3 Bedroom sleeps maximum of 8

  • 4 Bedroom sleeps maximum of 10

  • 5 Bedroom sleeps maximum of 12

  • 6 Bedroom sleeps maximum of 14

  • 7 Bedroom sleeps maximum of 16

Unless stated otherwise.


What is a Master bedroom?

A Master bedroom will consist of a King or Queen Size bed, nightstand, dresser and TV, with private access to a bathroom. Some Master bathrooms do have access from a second entrance.


Is their a pool & spa, & is it heated?

All villas have a pool, some come with a spa, and this will show in the “Amenities” for the home.

Pool heat is not included and can be requested on your booking. A fee of $20.00 per day, plus taxes, a minimum of 4 days is required. During the summer months, temperatures are warm enough that the pool water naturally heats to a temperature of around 80-degrees, so pool heat is not needed.  In the winter months, we cannot guarantee pool heat temperatures due to weather conditions. The pool heat will not work if the outside air temperature drops below 55-degrees and most heaters can only warm the water to 15-degrees higher than the outside air temperature.  If you have chosen to purchase the pool heat during the winter period, Active Vacation Homes will not give any refunds due to weather conditions; this is outside of our control.

Town Homes have a communal recreational pool and spa on site.


Is there a Jacuzzi or Hot tub?
 Most of our Executive class homes have a Jacuzzi built into the pool and are only heated if the pool is heated (i.e. you have purchased additional pool heat or the water is already heated due to warmer summer temperatures).  These are NOT “Hot Tubs” and will not reach the higher temperatures usually associated with hot tubs. 

Is there transportation, or shuttles, to the theme parks?

Since we have many vacation homes scattered over a broad territory, it would not be possible to offer any sort of transportation or shuttle service.  (In comparison, the cost of daily parking at the theme parks is much cheaper than the cost of shuttle service arranged by most of the local hotels.)  Also, using your own transportation gives you the flexibility to come and go as you please, instead of being held to someone else’s schedule.

If you still have questions which were not answered, please call the office (407 787 4026) and our friendly, knowledgeable staff will be only to happy to help you.

Or send an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it



We hope you find these FAQ’s helpful and wish you a safe and pleasant trip!